Last updated: October 25, 2026
Kays Kutz LLC accepts returns within 30 days of the delivery date. Fragrances must be unopened and in their original sealed packaging to be eligible for return, with proof of purchase.
For reasons of hygiene and authenticity, opened or unsealed fragrances cannot be returned or exchanged — unless the item arrived defective or damaged.
Once your return is received and inspected, we will notify you by email of the approval status. Approved refunds are processed to your original payment method within 10 business days.
If your flacon arrives damaged or defective, please contact us within 48 hours of delivery at [email protected] or +1 (601) 305-9750 with your order number and photos. We will arrange a replacement or a full refund at no cost to you.
Customers are responsible for return shipping costs unless the item was defective or shipped in error. Because fragrances are valuables, we recommend using a trackable, insured shipping method for all returns.
If you would like to exchange an unopened fragrance for a different composition, please return the original item following the process above and place a new order.
If merchandise is shipped into the European Union, you have the right to cancel and return your order within 14 days, for any reason, provided the item is unopened and in its original condition.
Kays Kutz LLC
1022 N Pumping Station RD, Ovett, MS 39464-3542, United States